Effective Date:
September 19, 2025
These Terms of Service, together with any documents they expressly incorporate by reference (collectively these “Terms,” or “Terms of Service”), constitute a legally binding agreement between you and DOOR Systems, Inc. (together with its affiliates, “DOOR” “we,” “our,” or “us”). The Terms govern your access to and use of this website, including any content, functionality and services offered through this website, and software, technology, features, services, and mobile applications that link to these Terms (“Services”) and your use of DOOR-branded and Latch-branded hardware products, including DOOR-branded or Latch-branded access devices and IoT devices (collectively, the “DOOR devices” or “Products”), except where we expressly state that separate terms apply.
Please read these Terms carefully before you start to use the Products and Services. The Terms affect your legal rights, responsibilities and obligations, and govern your use of the Products and Services, are legally binding, limit our liability to you and require you to indemnify us and to settle certain disputes through individual arbitration. By using or accessing DOOR’s mobile and web applications, this website, and any of DOOR’s Products and Services, you expressly acknowledge that you understand the Terms (including the dispute resolution and arbitration provisions in Section “Dispute Resolution”) and agree to be bound and abide by the Terms and our Privacy Notice, incorporated herein by reference.
IF YOU DO NOT WANT TO AGREE TO BE BOUND BY THE TERMS OF SERVICE AND OUR PRIVACY NOTICE, YOU MUST NOT ACCESS OR USE DOOR’S PRODUCTS OR ANY OF DOOR’S SERVICES PROVIDED THROUGH DOOR’S PRODUCTS, WEBSITE, APPLICATIONS OR OTHERWISE. Similarly, if you ever decide you no longer want to be bound by the Terms, you can terminate the Terms for any reason by deleting your account and stopping all use of DOOR’s Products and Services.
Our Products and Services are offered and available to adult Users residing in the United States and Canada who are 18 years of age or older, and are not intended for or directed to anyone under 13 years of age. Users under the age of majority where they reside must use the Products and Services with the permission and supervision of their parent or legal guardian. By using our Products and Services, you represent and warrant that you meet the eligibility requirement and that you will comply with the Terms and all applicable local, state, federal, and international laws, rules, and regulations. If you do not meet this requirement you must not access or use our Products and Services.
If you are a User located in Canada, your use of our Product and Services is further subject to these additional provisions that modify and supersede any conflicting provisions of these Terms
The Terms are the entire agreement between you and DOOR regarding your use of our Products and Services. The Terms supersede any prior oral or written agreements or understandings between you and us regarding our Products and Services. Some of our Products and Services are also governed by additional or different terms (individually and collectively “Additional Terms”).
For example, your use of the access and smart home devices and software, including software that operates those devices, the DOOR App and the Latch App, is also covered by the End User License Agreement (“EULA”), which governs the use of the software embedded in the DOOR Products, and the limited warranty provided in conjunction with devices (“Limited Warranty”). If you are a DOOR customer (i.e., an Owner or property manager), your access to and use of the DOOR cloud-based software and mobile app is governed by the Subscription Terms. Certain features of the Services may be subject to additional guidelines, terms, or rules, which will be posted on or through the Services in connection with such features. To the extent there is a conflict between the Terms and any Additional Terms, these Terms will control unless the Additional Terms expressly state otherwise.
We may update the Terms from time to time in our sole discretion, or terminate the Terms in their entirety, and reserve the right at any time to modify, suspend, or discontinue, temporarily or permanently, our website or any part thereof, the DOOR App, the Latch App, or any or all of the Services, with or without notice and without liability to you or any third party. Updates to these Terms will be posted on the relevant area of the website and will be effective immediately upon posting. You can review the most current version of the Terms at any time by clicking on the “Terms of Service” link located on web pages through the website. All changes are effective immediately when we post them and apply to all access and use of the Products and Services thereafter. Continued use of the Products and Services after such changes is deemed acceptance of any revised terms. You agree to review the Terms on a regular basis to keep yourself apprised of any changes. DOOR may terminate these Terms, with or without cause, at any time, without notice, and without penalty. IF ANY UPDATES ARE NOT ACCEPTABLE TO YOU, YOUR SOLE AND EXCLUSIVE REMEDY AND RECOURSE IS TO DISCONTINUE USE OF THE PRODUCTS AND SERVICES AND OUR WEBSITE. If you are a user and consumer located in Canada, your use of the Services is subject to additional provisions that supersede these Terms.
Our Products and Services can be useful to many people acting in various capacities. If you own a DOOR device as a multi-family building owner or are authorized to act on behalf of the owner (as a property manager, for example) or as an individual who purchased a DOOR product for the use on your property, then you are an “Owner.”
If you live in a unit or space equipped with a DOOR device that was purchased by an Owner and are authorized by the Owner to control that DOOR device, then you are a “Resident.” As an individual who purchased a DOOR device for your own property, you may be both an “Owner” and a “Resident.”
If you have been invited by an Owner or Resident to access a space or building equipped with DOOR devices but do not live in or manage that space or building, then you are a “Guest.” Guests include visitors, as set up by Owners or Residents.
If you are an independent service provider, you can be set up as a “Worker.” This user type may include independent service providers, such as HelloTech service technicians, cleaners, electricians, handymen or maintenance personnel.
It is possible that you may be more than one of these four user types if you use DOOR in different capacities. Collectively, Owners, Residents, Guests, and Workers and any other individuals using DOOR Products and Services are all “Users” (or “you” or “your”).
Provided that you abide by these Terms, we grant you a non-transferable, non-exclusive, right (without the right to sublicense) to access and use the Services (i) by using the website, the DOOR App or the Latch App, solely in connection with the DOOR devices or compatible third-party devices that are either installed on your property, that you have been authorized to access, or that are otherwise expressly provided by DOOR for your use and (ii) installing and using the Apps on your user device(s), solely for the purpose of using the DOOR devices and the Services in accordance with these Terms. We reserve all rights in our Products and Services that are not expressly granted to you under these Terms.
Our Products and Services make it possible to access and manage your spaces, share access to those spaces, control and operate smart home devices or compatible third-party devices in those spaces, enable intercom calls, create maintenance tickets, book rentable resources in your multifamily building, and book HelloTech service technicians, who provide a variety of services. We continuously develop and release new devices and features. All such new devices become part of Products and all such new features become part of Services and become governed by the Terms, as soon as they are made available to Users.
Updates. To operate and improve our Products and Services, we may update the Services and software from time to time. These updates may include (without limitation) performance improvements, feature updates, new functionality, bug fixes, or other modifications (collectively, “Updates”). These Updates may occur automatically, such as in the case of certain Updates to the DOOR App or the Latch App, without notice or request for additional consent. By using the Products and Services, you consent to such Updates. If you do not want to receive the Updates, you agree to terminate your account and stop using the Services, including the software, the DOOR App, and the Latch App. Some Updates may require installation or other affirmative action on your part; for example, certain Updates to the DOOR App or the Latch App or software may require you to download and install them on your user device. In the event we ask you to install Updates, you agree to do so promptly. We are not liable for any failure to install the Updates or any damages or loss of functionality that may result. Your use of any Updates will continue to be subject to these Terms, as well as any terms that apply to the software or may be provided with such Update.
We provide the Products and Services so that you can:
Open Your DOORs. Using our smart access devices and Services, Owner, Residents, and Guests authorized by them, may open common-area and private doors equipped with DOOR devices. As a multi-family Resident, at the discretion of each building’s management, you may use up to three digital credentials to open doors: the DOOR App or the Latch App on a smartphone, a doorcode, and/or a physical keycard. Also, unit or single-family home entry DOOR devices may have a physical keyhole and may be unlocked with mechanical keys. Additionally, where enabled, you may be able to open doors through your property manager’s app with a credential supplied by DOOR to the property manager for your use.
Manage and Share Access. As a Resident, you can use DOOR smart access devices, the DOOR App or the Latch App, and Services to share access with Guests, HelloTech service technicians, in accordance with your property management’s policy and the Terms, or at your discretion as a single-family building Owner. Residents may also use the DOOR App or the Latch App and DOOR devices to receive calls from and securely grant access to Guests that are requesting access to their units or single-family homes using our regular or virtual intercom, installed at building entrances. As an Owner, you can use the Products and Services to grant ongoing or time-limited access to your property management staff, Residents, Guests, and Workers. You can provide Users with access to a single door or groups of doors and establish access schedules to choose when that access expires.
View Digital Access Histories. If you are registered for a DOOR or a Latch account as a Resident, you can use the DOOR or the Latch App to view your access history in your building's common spaces as well as at your personal door. You can also view an access history of those individuals who are Owners and therefore have some level of management permissions assigned to their account and Guests who have accessed your personal space using your apartment unit’s door. To protect multi-family building Residents’ privacy, we do not share their access histories at their private doors with Owners or with other Residents unless we are legally required to do so or you have management permissions for that door. (You can read more about access histories in our Privacy Notice.) If you are using another app to unlock your door (for instance, a third-party app utilized by your property management), then your use of that app, the collection and processing of your personal data via that app, and your and your property manager’s respective abilities to view that data, will be governed by that app’s privacy policy. As an Owner, for the safety of your building and Residents, you can view access histories of any Users anywhere in the building, including private and common doors, with a single exception noted above: you cannot view access histories of Residents at their private doors. As a Resident who is also the Owner, you will be able to view your and your guests’ access histories at all doors equipped with DOOR devices.
While DOOR strives to capture all access events, in limited instances, we may experience unintentional loss of access history data that is associated with the operation of our Products. Such expected access history data loss may limit your ability to view certain access events.
Furthermore, we comply with Apple App Store’s and Google Play Store’s rules and provide an ability for Users to request account deletion within the DOOR App and the Latch App. As a multi-family building Owner, you will be notified when we receive a request for account deletion and have an opportunity to object. If you do not object within the specified time, we will fulfill the User’s request by deleting the account and deleting or anonymizing its associated personal data. A User’s request to delete their account will result in revocation of any active access to any door that User has at the time of making account deletion request.
Manage and Operate Smart Devices. As an Owner, you can use the DOOR App and the Latch App to assign DOOR smart devices (such as leak detectors, temperature and humidity monitors, thermostats, open and close door monitors, motion detectors, and connected light switches), as well as compatible third-party devices (DOOR integrates with Nest, Ecobee, and Honeywell) to specific units and doors, and to manage and monitor all data from such smart devices throughout your multi-family buildings or single-family homes, including in occupied and unoccupied units and in common areas. Likewise, as a Resident, you can use the DOOR App and the Latch App to control and operate DOOR smart devices and compatible third-party smart devices in your spaces, whether purchased and installed by Owner or by you.
Chatbots. Users can chat with our chatbots, either through our mobile applications or through our website, to obtain information and get in touch with our Customer Support team. Our chatbots are provided by our service providers and by using any of our chatbots you consent to the chat conversation being recorded, transcribed, and shared with the relevant service provider. Users who do not consent to the recording and sharing of their chat conversations must not use the chat feature.
In-App Notifications. The DOOR App features a Notification Center that simplifies in-app communications by providing a centralized platform for distributing relevant information in a timely manner. Owners and Residents can access notifications through the DOOR App and receive real-time updates, including access notifications and security alerts, maintenance ticket alerts, alerts from smart home devices (e.g., low battery, leak or motion detected), technology updates (e.g., alerts related to firmware updates, features, app updates), Broadcast Messaging (i.e., messages sent by Owner to Residents), and updates on events and announcements.
Monitor and View Public Areas. As an Owner, you can install DOOR security devices to monitor common areas on your property in real time. The DOOR App gives Owners the ability to add cameras and gives Residents a live view of relevant common spaces in the building, such as garage and lobby.
View and Book Amenities. The DOOR App allows Owners to add DOOR sensors to building amenities to allow Owners and Residents to view how busy a specific amenity is in real time and check on its availability. As a Resident in a multi-family building, you can also use the DOOR App to book and pay for rentable amenities in your building (e.g., pool, steam room, gym, theater, rooftop, etc.). Your payment for booking amenities will be processed by our third party payment processor, Stripe.
Book Services. The DOOR App offers a connection to various service providers available in your area. Using the DOOR App, you can easily find a service provider, including HelloTech service technicians, and arrange for their services.
Create and Manage Maintenance Tickets. As a resident, you can create a maintenance request for a service in your Unit. Once a ticket is created, you can then view its status to resolution. As an Owner, the DOOR App allows you to manage maintenance tickets.
Assisted Delivery Service. In multifamily buildings, DOOR offers a 24/7 remote assisted delivery service, helping ensure that deliveries and packages are being safely delivered inside a building. This service is provided through the DOOR App and the Latch App, with the assistance of Eyeforce, our third-party service provider.
With the exceptions noted below, if you use the DOOR App or the Latch App, you must create and maintain an account with DOOR to use the Services. When creating an account, you must provide accurate and complete account information. It is a condition of your use of the Services that all of the information you provide to register with the Services are correct, current, and complete. You are also responsible for ensuring that your account information is timely updated if it ever changes. To allow us to operate the Products and provide the Services, you grant us the right to use the information that you provide in your account and any other information you provide to us through your use of the Services. You agree that all information you provide to register with the Services or otherwise, including but not limited through the use of any interactive features on the Service, is governed by our Privacy Notice, and you understand that your personal information will be processed in accordance with our Privacy Notice.
To use DOOR devices that control access to spaces without an account and without using the DOOR App or the Latch App, Residents may use a keycard or a mechanical key that they receive from their Owner at Owner’s discretion or that they purchase with their device from DOOR’s online store.
Guests who have been invited to use the DOOR App or the Latch App by an Owner or a Resident do need an account. However, Guests do not need an account if a User shared access with them by providing them with a keycard or a daily doorcode.
You must be at least 18 years old to register for an account. If you are between thirteen 13 and 18 years old, you may only register for an account and use the Services with the permission and under the supervision of a parent or legal guardian who agrees to be bound by these Terms. Our Services are not directed at anyone under 13 years old, nor do we knowingly collect or maintain personal information from anyone under 13 years old. In the event that we learn that we have collected personal information from anyone under 13 years of age without parental or legal guardian consent, we will delete that information as soon as possible. If you believe that we have collected information from a person under the age of 13, please contact us at support@door.com and we will cooperate with you to identify and delete that data as soon as possible.
Our Products and Services are intended for use in the United States and Canada only. You acknowledge and agree that you may only use DOOR Products and Services within the these locations, even if you are able to download the DOOR App and the Latch App outside of the United States or Canada. To the extent permissible by law, DOOR accepts no liability for any damage or loss caused by your access or use of the Products and Services in a country not specifically approved by DOOR in these Terms.
You are solely responsible for complying with all laws, rules, and regulations applicable to you when you use the Products and Services, including but not limited to (i) any laws relating to the capturing or sharing of image content that includes third parties, (ii) any laws requiring notice to or consent of third parties with respect to your use of the Products and Services (iii) any applicable building or fire codes; or (iv) any laws or regulations related to access control and security devices, home-sharing, or short-term rentals. The right to access the Products and Services is revoked where these Terms or use of the Products and Services is prohibited or to the extent the offering, sales, or provision of the Products and Services conflicts with any applicable law, rule or regulation.
If you are accessing and using the Products and Services on behalf of an entity, you represent and warrant that you have the right, authority, and capacity to accept and agree to these terms on behalf of yourself and the entity you represent. If you do not have the authority to accept these terms on behalf of the entity you represent, then you and that entity may not use the Services.
If you use the Products and Services, you represent and warrant that you meet all the eligibility requirements set forth in these Terms. You are responsible for notifying us immediately if your eligibility to use the Services changes.
We reserve the right to withdraw or amend the Services and any feature, service or material we provide through the Services in our sole discretion without notice. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services, or the entirety of Services, to Users, including registered Users.
You agree to securely keep your account and any password, doorcode, keycard, or user device that you use in connection with the Products and Services and to treat such information as confidential. You agree to use strong and unique passwords that meet DOOR’s then-current password security requirements and to maintain the confidentiality of your password and all doorcodes. You agree to not provide any other person with access to the Services using your username, password, or other security information. Likewise, you may never use another person’s account or registration information to access the Services. You are responsible for all uses of your account, user device information, whether or not authorized by you. You must notify us immediately of any known or reasonably suspected fraud, breach of security or unauthorized use of your account, user device, or any passwords or doorcodes should immediately change your password, as applicable, to prevent further unauthorized use.
If you are a Guest who does not have an account and receive access through a doorcode or a keycard, you must not disclose your doorcode(s) and not share your keycard with any other person at any time. The access credentials you receive are strictly for your use.
DOOR is not liable for any loss or damage arising from your failure to take the above steps or comply with the above requirements and commitments.
We do not support or allow the use of the DOOR App or the Latch App or other Services on user devices with a “jailbroken” or “rooted” operating system. These operating systems can potentially allow other applications to circumvent security features on your user device. Any use of the DOOR App or the Latch App or Services on such user devices is a violation of these Terms and at your own risk, and DOOR will not be liable for any loss of functionality or any other damages caused by such use.
We have the right to disable and/or terminate your access to the Services – such as by disabling any username, password or other identifier, whether chosen by you or provided by us – at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.
In using our Services, you further agree that:
You can purchase our Products and Services through our online store on our website (the “Store”). The Store is hosted by Shopify, which provides us with the online e-commerce platform that allows us to sell our Products and Services to you. Orders placed on our website are also governed by the Terms of Sale. Your submission of personal information through the Store is governed by our Privacy Notice.
General Conditions of the Store. We reserve the right to refuse to sell Products and Services via the Store to anyone for any reason at any time. You understand that in the Store your UGC (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Store, use of the Store, or access to the Store or any contact on the website through which the Store is provided, without express written permission by us. To the extent third-party tools are offered in the Store, you agree that we provide access to such tools “AS IS” and “AS AVAILABLE,” without any warranties, representations of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Processing Payments. DOOR uses a third-party payment service provider, Stripe, (“Payment Service Provider”) to process payments related to transactions in the Store. All such transactions are subject to the Payment Service Provider’s relevant terms and policies, which the Payment Service Provider may modify from time to time and at its sole discretion. By agreeing to these Terms, you agree to be bound by the Payment Service Provider’s relevant terms and policies related to your transaction(s).
Modifications to the Store and prices. Prices for our Products and Services are subject to change without notice. We reserve the right at any time to modify, temporarily suspend, or discontinue the Store (or any part thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, temporary suspension or discontinuance of the Store. If we discontinue the Store, you will remain liable for all amounts due up to and including the date of discontinuance.
Errors, inaccuracies, and omissions in the Store. Occasionally there may be information on our website or in the Store that contains typographical errors, inaccuracies or omissions that may relate to Product or Service descriptions, pricing, promotions, offers, Product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Store or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Store or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Store or on any related website, should be taken to indicate that all information in the Store or on any related website has been modified or updated.
Disclaimer of warranties; limitation of liability - Store. We do not guarantee, represent or warrant that your use of our Store will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Store will be accurate or reliable.
You agree that from time to time we may remove the Store for indefinite periods of time or discontinue the Store at any time, without notice to you. You expressly agree that your use of, or inability to use, the Store is at your sole risk. The Store is (except as expressly stated by us) provided “AS IS” and “AS AVAILABLE” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. The Products and Services sold via the Store are governed by the warranties set forth in the Terms & Conditions of Sale.
In no case shall DOOR, its affiliates, subsidiaries, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, third-party service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Store, or for any other claim related in any way to your use of the Service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Store or any content posted, transmitted, or otherwise made available via the Store, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You are ultimately responsible for all content that you enter or post under your account or otherwise, e.g., as a visitor on our websites (“User Generated Content” or “UGC”), even if that content or activity occurs from other individuals who have accessed the Services through your account or Internet service. You and other Users control critical UGC that we use to provide the Services. This UGC includes, but is not limited to, property names, door names, account information, and the duration and scope of access permissions. We do not control UGC that is entered on the Services and do not guarantee the accuracy of UGC available on or through the Services and therefore are not liable for the inaccuracy or misuse of such UGC. For example, Owners, not DOOR, are responsible for choosing the names assigned to doors and units equipped with DOOR devices in a property. In addition, you may choose to share access with Guests, and you, not DOOR, will choose the Guests and enter into the Services their email or phone number via which you choose to share access. You acknowledge that your creation, access, and use of any UGC in connection with the Services, is at your own risk and you will be solely responsible for any damage or resulting loss to you or any other party. You may use the Services only for lawful purposes and in accordance with these Terms.
Except as otherwise described in the DOOR’s Privacy Notice, or any applicable Additional Terms, you agree that (a) your UGC is non-confidential and non-proprietary (notwithstanding markings such as “confidential,” “proprietary,” etc.), and (b) to the maximum extent not prohibited by applicable law, DOOR does not assume any obligation of any kind to you or any third party with respect to your UGC. Upon DOOR’s request, you also agree to provide documentation necessary to authenticate rights to such content and verify your compliance with these Terms or any applicable Additional Terms. You acknowledge that your access and use of all UGC in connection with the Services, is at your own risk and you will be solely responsible for any damage or resulting loss to you or any other party. Any information that you receive through or about the Products and Services is provided on an “AS IS” and “AS AVAILABLE” basis.
In your communications with us, please keep in mind that we do not seek any unsolicited ideas or materials for products or services, or suggested improvements to products or services, including, without limitation, ideas, concepts, inventions, or designs for websites, apps, manuals, software or otherwise (collectively, “Unsolicited Ideas and Materials”). Any Unsolicited Ideas and Materials you submit are deemed UGC and licensed to us as set forth below. In addition, DOOR retains all of the rights held by members of the general public with regard to your Unsolicited Ideas and Materials. Our receipt of your Unsolicited Ideas and Materials is not an admission by DOOR of their novelty, priority, or originality, and it does not impair our right to contest existing or future Intellectual Property rights relating to your Unsolicited Ideas and Materials.
License to DOOR of Your UGC. Except as otherwise described in any applicable Additional Terms (such as a promotion’s official rules), which specifically govern the submission of your UGC, or in our Privacy Notice, you hereby grant DOOR the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, translate, make derivative works of, and otherwise use and exploit in any manner whatsoever, all or any portion of your UGC (and derivative works thereof), for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. Without limitation, the granted rights include the right to: (a) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such UGC and combine same with other materials, and (b) use any ideas, concepts, know-how, or techniques contained in any UGC for any purposes whatsoever, including developing, producing, and marketing products and/or services. In order to further effect the rights and license that you grant to DOOR to your UGC, you also, as permitted by applicable law, hereby grant to DOOR, and agree to grant to DOOR, the unconditional, perpetual, irrevocable, transferable, sub-licensable, royalty-free, and worldwide license to use and exploit your name, persona, and likeness in connection with any UGC, without any obligation or remuneration to you. Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights (including attribution and integrity) that you may have in any UGC, even if it is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights. You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this section.
Our Exclusive Right to Manage Our Service. DOOR may, but will not have any obligation to, review, monitor, display, post, store, maintain, accept, or otherwise make use of, any of your UGC, and DOOR may, in its sole discretion, reject, delete, move, re-format, remove or refuse to post or otherwise make use of UGC without notice or any liability to you or any third party in connection with our operation of UGC venues in an appropriate manner, such as to enhance accessibility of UGC, address copyright infringement and protect Users from harmful UGC. Without limitation, we may, but do not commit to, do so to address content that comes to our attention that we believe is offensive, obscene, violent, harassing, threatening, abusive, illegal or otherwise objectionable or inappropriate, or to enforce the rights of third parties or these Terms or any applicable Additional Terms.
Representations and Warranties Related to Your UGC. Each time you submit any UGC, you represent and warrant that you are at least the age of majority in the jurisdiction in which you reside and are the parent or legal guardian, or have all proper consents from the parent or legal guardian, of any minor who is depicted in or contributed to any UGC you submit, and that, as to that UGC, (a) you are the sole author and owner of the Intellectual Property and other rights to the UGC, or you have a lawful right to submit the UGC and grant DOOR the rights to it that you are granting by these Terms and any applicable Additional Terms, all without any DOOR obligation to obtain consent of any third party and without creating any obligation or liability of DOOR; (b) the UGC is accurate; (c) the UGC does not and, as to DOOR’s permitted uses and exploitation set forth in these Terms, will not infringe any Intellectual Property or other right of any third party; and (d) the UGC will not violate these Terms or any applicable Additional Terms, or cause injury or harm to any person.
The Services may contain content specifically provided by us, our partners, or our Users, and such content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information and restrictions contained in any content accessed through the Services.
You agree that:
Additionally, you agree not to:
Third-party links on this website, including in our Store, and on our Services may direct you to third-party websites that provide third-party products and services and that are not affiliated with us. DOOR is not responsible for the content, quality, safety, availability, completeness, accuracy, privacy policies, legality, or any other practices and policies of any third-party website that may be accessed from the Services. Each linked entity has its own privacy policies, terms and conditions, and other policies that govern your use of their website and services. Each linked entity is responsible for the correctness, completeness, legality and accuracy of its own website. As such, DOOR makes no representation as to the accuracy or any other aspect of the information contained on such third-party sites.
When you click on one of the provided links, you are leaving our Services to enter another site on the Internet. If you decide to access any of the third-party sites linked to through our Services, you do so entirely at your own risk. Your use of a third party’s website or services is governed by the third party’s privacy policy, terms and conditions, and other policies. You agree that we are not liable for any harm or damages related to the purchase or use of goods, services, websites, resources, content, or any other transactions made in connection with any third-party websites or advertisers. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party. You hereby waive any claim you might have against DOOR with respect to these websites. DOOR is not responsible or otherwise liable for a third party’s terms or policies, or for any actions taken under therein.
Text Messages. As part of the Services, we communicate with Users by sending text messages to the User’s device. By registering for an account or by otherwise using Products and Services, you hereby consent to receiving ongoing text alerts (including by auto-dialers) from us related to your use of our Products and Services. For instance, we may deliver daily doorcodes and confirm bookings you make in the app by texting your device. You can reply “STOP” to any text message to unsubscribe, but doing so may interfere with your ability to use Products and Services. If you are a Resident or Owner, you are responsible for obtaining the consent of your Guests, and you represent and warrant that you have received consent from your Guest(s), to the receipt of text messages and fees associated with receiving those messages.
If your user device is off, out of range, or subject to a variety of other conditions, you may not be able to send or receive text messages or they may be delayed. Cellular and other wireless transmissions services are not operated or controlled by DOOR and may experience weak or dropped signals, service disruptions, or security breaches. Accordingly, we cannot be responsible for and disclaim all responsibility or liability for any delays or failure to send or receive text messages related to the Services or any security breaches related to any of the foregoing.
Email Messages. As part of the Services, we also communicate with Users by sending email messages to the email addresses associated with relevant accounts. By registering for an account or otherwise using Services, you hereby consent to receive ongoing emails from us related to your use of our Products and Services. For instance, we may email you about an available software or firmware update or a package that was delivered to your building’s package room for you. You may not opt out of receiving such service emails. You may opt out of receiving marketing emails from us and our affiliates by following the unsubscribe link at the bottom of the email message.
The use of our Products and Services is subject to certain limitations and disclaimers as described in this section. The warranties for the DOOR devices and software are set forth in the Limited Warranty and the End User License Agreement, respectively.
Except as set forth in the Limited Warranty and End User License Agreement, the Products and Services and content, including UGC, are provided on an “AS IS” and “AS AVAILABLE” basis. We make no guarantees that the Products and Services and content will always be safe, secure, available or error-free; or that they will be compatible with your home or building network, computer or user device; or function without disruptions, delays or imperfections. To the extent permitted by law, we disclaim all representations, warranties and conditions of any kind, whether express, implied, or statutory, including any representations, warranties and conditions of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We also make no representation, condition or warranty that defects or perceived defects will be corrected or that the Products and Services will meet your requirements. No advice or information, whether oral or written, obtained by you from DOOR or through the Services shall create any legally-binding representation, warranty or condition.
We cannot control and will not be responsible for the actions or omissions of third parties who access or are given access to our Products and Services, including other Owners, Residents, Guests and any individual to whom access is granted through your account, regardless of whether you intended to grant access to that individual. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through or in connection or in partnership with the Products or Services (including, but not limited to, third-party devices and third-party services (or other products and services) connected with or to the Products or Services) or any hyperlinked website or service. Your use of third-party devices or third-party services is subject to the relevant third-party’s terms and conditions and privacy notices that govern those devices and services, and DOOR fully disclaims any liability that may arise from your use of such devices or services.
To the fullest extent allowed by law, DOOR is not responsible for damage or liability caused by: (i) use of the Products and Services for purposes other than for which the Products and Services are designed or intended, or in improper conditions or in violation of these Terms or other written instructions provided by DOOR; (ii) normal wear and tear or aging; (iii) improper repair, operation, maintenance or connections; (iv) to the extent allowed by law, attempted repair by anyone other than a facility or service provider authorized by DOOR; or (v) use of third-party devices and third-party services.
We cannot predict when issues may arise with the Products and Services. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and in no event will we be liable to you for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory, or consequential damages of any kind or any bugs, viruses, trojan horses, or the like (regardless of the source of origination), even if we have been advised of the possibility of such damages. Our aggregate liability arising out of or relating to these Terms or our Products and Services, whether arising under contract, tort (including negligence), or any other theory of liability, will not exceed the greater of $100 or the amount actually paid by you to use our Products and Services in the past twelve months.
Please review this section regarding arbitration and class action waiver as this affects your legal rights.
You agree that all disputes between you and us (whether or not such dispute involves a third party) with regard to your relationship with us, including without limitation disputes related to these terms, your use of the services, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration in accordance with the streamlined arbitration rules and procedures of JAMS then in effect, and you and we hereby expressly waive trial by jury; provided, however, that to the extent that you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Missouri.
Discovery and rights to appeal in arbitration are generally more limited than in a lawsuit, and other rights that you and we would have in court may not be available in arbitration. As an alternative, you may bring your claim in your local “small claims” court, if permitted by that small claims court's rules and if within such court’s jurisdiction. You may bring claims only on your own behalf. Neither you nor we will participate in a class action or class-wide arbitration for any claims covered by this agreement to arbitrate. You are giving up your right to participate as a class representative or class member on any class claim you may have against us including any right to class arbitration or any consolidation of individual arbitrations (the “class action waiver”).
You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if we are a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act and not by any state law concerning arbitration. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Products and Services or these Terms must be filed within one (1) year after such claim of action arose or be forever banned.
If you do not wish to be bound by the arbitration and class action waiver provisions in this section, you must notify DOOR in writing within thirty (30) days of the date that you first accept these Terms (unless a longer period is required by applicable law). Your written notification must be emailed to DOOR at support@door.com. If you do not notify DOOR in accordance with this section, you agree to be bound by the arbitration and class action waiver provisions of these Terms, including such provisions in any Terms revised after the date of your first acceptance. Such notification must include: (i) your name, (ii) your account email address; (c) your mailing address and (d) a statement that you do not wish to resolve disputes with DOOR through arbitration and that you do not wish to waive your class action rights. If DOOR makes any changes to the arbitration and class action waiver provisions of these Terms (other than a change to the address at which DOOR will receive notices of dispute, opt-out notices, or rejections of future changes to the arbitration and clause action waiver provisions), you may reject any such change by sending us written notice within thirty (30) days of the change to the address set forth in this section. It is not necessary to send us a rejection of a future change to the arbitration and class action waiver provisions of these Terms if you had properly opted out of the arbitration and class action waiver provisions in this section within the first thirty (30) days after you first accepted these Terms. If you have not properly opted out of the arbitration and class action waiver provisions in this section, by rejecting a future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this arbitration provision, as modified by any changes you did not reject. This notification affects these Terms only; if you previously entered into other arbitration agreements with DOOR or enter into other such agreements in the future, your notification that you are opting out of the arbitration provision in these Terms shall not affect the other arbitration agreements between you and DOOR.
If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this arbitration and class action waiver provisions will be null and void. This arbitration agreement will survive the termination of your relationship with us.
The following terms apply to any of our apps accessed through or downloaded from any app store or distribution platform (like the Apple App Store or Google Play) where our apps may now or in the future be made available (each an “App Provider”). You acknowledge and agree that:
As we improve and evolve the capabilities of the Products and Services, we may need to change features or remove legacy features that are currently offered as part of the Services. These changes may occur at any time, and the Services may be temporarily inaccessible without notice for security reasons, maintenance, repair, or other circumstances. You agree that you will not be entitled to any refund or rebate in connection with any such suspensions. Note that valid doorcodes, keycards, and physical keys can still unlock DOOR access devices in the event that the full functionality of the DOOR App or the Latch App is temporarily unavailable.
There are rare occasions in which we may need to terminate your access to the Services, for example, if you violate these Terms. In these circumstances and in order to provide the Services securely, we may terminate your access to the Services without notice and effective immediately, which may result in the forfeiture and removal of all information associated with your account.
Upon termination, your account and right to use the Software and other Services will automatically terminate, but you may be able to continue using some functionality of the DOOR access devices. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, licenses of UGC, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We work hard to provide highly reliable Services that are consistently available. However, they may be subject to temporarily interruptions including third-party product or service failures, network or service provider downtime, and Acts of God. We shall not be liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, including its conflicts of law rules, and the United States of America. You agree that, except as described in the “Dispute resolution” section above, any dispute arising from or relating to the subject matter of these Terms shall be governed by the exclusive jurisdiction and venue of the state and Federal courts of St. Louis County, Missouri.
With the exception of the class action waiver described in the “Dispute resolution” section above, if any portion of these Terms are found to be unenforceable or invalid, the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Except as provided in the “Changes to the Terms of Service” section, any waiver of these Terms must be made in writing and signed by us.
You cannot transfer any of your rights or obligations under these Terms to anyone else without our Consent. We may assign, transfer, or delegate any of our rights and obligations without prior consent, whether as part of a merger, acquisition, sale of assets, or otherwise.
No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and neither party has any authority of any kind to bind the other in any respect. The Services are offered only for your use, and are not for the use or benefit of any third party, except as expressly provided in the section titled “App Store provisions.”
The section and paragraph headings in these Terms are for convenience only and shall not affect their interpretation.
Customers and third parties can anonymously contact us to submit ethical concerns at (833) 759-7300. Please note: This number is not for customer support inquiries.
You may contact us at support@door.com or call our toll-free number +1 (888) 808-0670 (available during East Coast business hours).
