- General Questions
- Sell Questions
- Buy Questions
- Please select a question on the left.
- General Questions
What does Door.com charge?
When selling your home, Door.com charges a flat fee of $5,000 paid at close.
When purchasing a home with Door.com, there is no charge. In fact, when you buy with Door.com you get 1% of the purchase price as a rebate after closing.
In either case, you'll receive a fantastic, full-service real estate brokerage experience.
So what's the catch?
There isn't one. You can read reviews from some of our hundreds of thrilled clients about their experence with Door.com here, on Zillow.
What is included in your fee?
There are no fees for buyers. As a buyer, we: help you with financing, search for homes, show you homes, handle your offers, manage the paperwork, see the transaction through to title, and negotiate to get you the best price.
As a seller, we: use our pricing process to expertly (and correctly) price your home, take professional photos, market the home via the MLS and more than 90 websites (including Zillow/Trulia/Realtor.com), manage showings and offers, negotiate on your behalf, and see the transaction through to title.
What is a “side?”
In every real estate transaction there is a buyer (the “buy side”) and a seller (the “sell side”). With that in mind, there are two “sides” in every real estate transaction. Traditional real estate agents usually charge 3% commission per side, paid at close, for a total of 6% commission.
Do I have to pay anything up front?
No. Door.com only earns a fee when the home sale or purchase is successfully closed.
Are there any extra fees?
Is Door.com a member of the MLS?
Yes. Door Texas Realty, LLC is a member of the MLS in the markets we serve.
Who is your licensed broker?
Door.com is a registered trade name of the following real estate brokerages: Door Texas Realty (TX), Door California Realty (CA) and Door Southeast Realty (FL, GA, CO). One or more of its employees or affiliates are licensed real estate agents, salespeople or brokers in the states in which they operate.
John Leak is our broker in the state of Texas (TREC license #322718), Georgia (77067 John Leak 381792), Florida (CQ1058119 John Leak BK3438246), and Pennsylvania (RBR003461 John Leak RMR003462). Sean Thomas (EC.100082100 Sean Thomas ER.100080872) is our broker in the state of Colorado.
Are Door.com Agents licensed real estate agents?
Yes. We are all real estate agents licensed in the states we operate: Texas, California, Pennsylvania, Georgia, Florida, Tennessee and Colorado.
- Sell Questions
I'm selling my home, so why do I have to offer 3% commission to the buyer's broker?
If you do not offer 3% commission to buyer’s brokers, the unfortunate truth is that your home will not be shown as often as it should. While offering 3% commission is not required, Door.com only works with sellers who are willing to offer 3% commission. In our experience, not doing so results in listing that tends to be discriminated against.
Will other real estate agents show my home if 3% commission is not offered to buyers’ agents?
We only work with sellers who are willing to offer 3% buyer’s agent commission (BAC). The unfortunate truth is that some traditional agents will discriminate against (i.e. not show) homes that do not offer 3% BAC.
If I’m selling my house with you, does my agent go to all the showings?
No. If Door.com is representing you to sell your home, your Door.com Listing Agent will not be at showings. S/he will follow up actively with all agents who show your home to get their feedback.
If an unrepresented buyer wants to see your home, we will designate a Door.com Field Agent to show the home.
How long is the listing agreement?
A listing agreement with Door.com is generally 4-6 months. It may be longer for homes that are over $1,000,000, as they tend to have a higher average number of days on market.
If I'm selling my house, is the first meeting (listing presentation) free? Are you sure I don't have to sign something?
Yes, it's free. One of our fantastic Market Advisors will meet with you to review our expertly-crafted valuation. You won't have to sign anything until you are ready for Door.com to list your home.
Is a yard sign included?
Is an electronic key box included?
Yes. Only state-licensed, fingerprinted, and background checked real estate agents may access the key boxes.
How do you market my home to potential buyers?
Another thing that separates us from an old-fashioned agent, is our marketing team. Door.com has keyed in on the most important aspects of online marketing to deliver the best results.We market your home listing via the MLS and more than 90 websites (including Zillow/Trulia/Realtor.com). We utilize social media channels (like Facebook and Instagram) create retargeting ads, and run google search ads to make sure the right buyers are looking at your home.
- Buy Questions
Do I have to sign some agreement before I go on a showing with Door.com?
I thought the buyer doesn’t pay commission?
This is a common misconception. While the Buyer does not directly write a check to his/her real estate agent, rest assured everyone pays commission. There is a 6% pool of commission that is paid to the Seller’s real estate broker upon closing. The Seller’s broker usually then pays the Buyer’s broker half of the commission, i.e. 3%, as compensation. As a Buyer, your agent is compensated 3% of the gross sales price.
How do I get cash back when I buy with Door.com?
When you buy with Door.com you get 1% of the purchase price as a rebate after closing. Ask your Buyer's agent how you can increase the size of your rebate.